Senior Services Officer-BBD(Outsource)

Key Accountabilities of the role

Oversee Ongoing due diligence reviews for all High, Medium & low Risk across all Business Banking.

• Maintain effective resources management / planning for the ODD team against team core activities and Utilization.
• Manage the Supervisors, Checkers & Makers daily & Monthly performance / productivity
• Create & review the KPIs for all ODD Supervisors, Checkers & Makers regularly and when needed.
• Prepare the Mid & Annual appraisal for the ODD Supervisors, Checkers & Makers Teams.
• Manage the daily operation of the ODD Supervisors,Checkers & Makers & Compliance with the Ongoing due diligence & Anti Money laundry regulations / SOPs.
• Reports compliance & all other issues and recommend changes to Management.
• Ensure that progress reports are shared with Senior Business Banking, Operations & Compliance management accurately & on time.
• Ensure that a proper follow-up is in place with Operations, Compliance, and other units for the pending cases.
• Prepare critical Reports to Senior Management / GCEO Office on demand to show the progress.
• Work effectively with the department Manager and other departments Senior co-workers,
• Prepare & Review all ODD related SOPs / Policies / SLA's, Memo's & BRIYs to ensure compliance with ODD, Anti money laundry regulations and recommend changes accordingly
• Ensure to follow action plans in response to compliance, Fraud violations & Audit discoveries identified cases.
• Identify Risks & set Controls for the ODD Teams.
• Arrange with Quality & Control team to Monitor RCSA, KRI, Control Testing for the ODD Makers & Checkers Teams.
• Ensure completion of ODD for all customers, otherwise approved consequence management is implemented.
• Ensure the Exit relationship exercise is implemented after deciding which relation to be exited after analyzing the customer Revenue, commitments, Facilities, DD' s, etc., and sharing the recommendation to Management.
• The final list is to be Shared with MIS team to provide the Account details & Status.
• Ensure Analysis of the shared MIS data is completed to decide which relation can be exited based on customer ongoing commitments with Bank and other parameters as per ADIB SOP's.
• Share the final list with BBD Product / Marketing Manager to dispatch the Exit letters to customers.
• Review after BAU period again the ODD completion status for all customers in scope, ensure all completed / under process cases are excluded from the closure.
• Share the final pending list for closure with BBD Checker team.
• For cases with Balances, to arrange to Issue a Payment orderto clear the balance and then to arrange for closure.
• Ensure implementing Customers Exemption from ODD Process by deciding which relation to be Exempted after analyzing the customer Revenue, commitments, Facilities, DD's, etc.
• The final list is to be shared with Group Compliance (GCD) to approve the exemption.
• Post Obtaining GCD approval, to communicate with IT / MIS team to obtain the Channels & Cards status / availability.
• After analyzing the data to share the final scope with MIS / CSF teams to process the blocking of the Channels & Cards.
• To Ensure Pop-Up Messages are placed for exempted customers as per approved Memo from GCD / Business.
• Any Other task assigned by Line Manager.
• Specialist Skills / Technical Knowledge Required for this role :

Professional certificate in Fraud, Compliance, Anti Money Laundry