Client Support Representative

Dot Cy is a global provider of vertical software solutions built on Microsoft Dynamics with offices in Nicosia Athens and Dubai Our flagship solutions dot Hospitality and dot Ticketing empower organizations worldwide to transform operations elevate customer experiences and drive measurable business impact dot Hospitality is an integrated guest engagement and operations platform that empowers luxury hotels and resorts to personalize experiences streamline processes and drive revenue dot Ticketing is a comprehensive ticketing and reservation platform that enables entertainment venues cultural institutions and attractions to manage sales pricing inventory and customer engagement Dot Cy is a subsidiary of Total Specific solutions TSS a premier provider of business software solutions comprising over independent business units that deliver tailored products and services across diverse market segments As part of Constellation Software Inc CSI TSS benefits from the global reach and resources of a leading enterprise software solutions provider With over 50 employees and business units across vertical markets worldwide CSI is committed to acquiring managing and building vertical market software businesses that deliver missioncritical solutions As a subsidiary of Total Specific Solutions TSS Dot Cy combines international scale with deep industry expertise About the Role The Client Support Representative will be a dedicated resource for one of our customers and will serve as a first point of contact providing accurate and customerfocused assistance This role involves handling initial inquiries understanding client needs within a complex technical environment and providing guidance to the customer and its partners through various steps of the onboarding support processes The ideal candidate should demonstrate eagerness to learn the product in depth comfortable communicating technical concepts clearly and committed to delivering a consistent highquality support experience Key Responsibilities Knowledge and support of Microsoft Dynamics D modules and services Respond to client queries and problems provide technical support and guide them to issue resolution Take ownership and prioritize tickets and escalate issues as needed to ensure timely ticket resolution Investigate test and find solutions and workarounds that solve client problems Log all Support requests in the Case Management System with all information keep track of ticket history and accurately document the time spent Use of Postman Swagger and JSON Payloads to investigate API integration issues Maintain data accuracy security and system reliability Skills Academic Requirements Bachelor s degree in a related field including but not limited to Information Technology Computer Science Software Engineering Business Administration Professional Requirements Technical Skills 1 3 years of experience in technical support helpdesk or customerfacing IT roles preferably in a software company Other Skills Solid troubleshooting abilities and a structured approach to investigating issues with good debugging and analytical skills Selfinitiating and ability to work independently Ability to accurately document support activities steps taken and solutions provided Strong written and verbal communication skills with the ability to explain technical concepts clearly to nontechnical users A customercentric mindset and commitment to providing a positive support experience Ability to manage multiple tasks and prioritize in a fastpaced environment Knowledge of Microsoft Dynamics D Nice to Have Knowledge of the Postman and Swagger tools Knowledge of authentication OAuth API keys JWT and HTTP GET POST PUT DELETE methods