Retention Specialist

We are looking for an experienced Retention Agent with nativelevel English and a strong background in Forex client retention In this role you will focus on keeping clients engaged reducing churn and maximizing longterm value through proactive communication relationship management and structured followups while staying fully aligned with compliance guidelines Key Responsibilities Manage a portfolio of active clients and maintain strong relationships Proactively contact clients to increase engagement and trading activity Reengage inactive or dormant clients through outbound calls Guide clients on platform usage and onboarding no financial advice Identify clients at risk of leaving and take action to retain them Run retention campaigns and offer approved solutions to prevent churn Track and achieve KPIs such as Reactivation rate Client activity Deposit consistency Client satisfaction Keep accurate records of all client interactions in the CRM Work closely with internal teams Compliance KYC Dealing Support Escalate issues or complaints quickly and professionally Skills Requirements MustHave At least 1 year of experience in Forex CFD retention brokerage environment Nativelevel English with a clear British or American accent Strong understanding of Forex CFD products Trading terminology Client lifecycle Proven ability to Handle objections Deescalate difficult situations Build longterm client relationships Comfortable working in a highvolume targetdriven environment Strong attention to detail when updating CRM and reports Preferred NicetoHave Experience working in a regulated environment Good understanding of compliance rules no advice no guarantees Familiarity with tools such as MT4 MT5 CRM systems Ticketing systems What we Offer Competitive Salary Package High Percentage Commission Visa Health Insurance