Advanced Technical SupportHandle escalated issues from L1 / L2 teams related to compute platforms (e.g., virtualization, servers, hyperconverged infrastructure).Troubleshoot and resolve hardware failures (blade servers, rack servers), firmware, and BIOS-level issues.Deep dive into platform performance issues (e.g., CPU / memory spikes, resource contention).2. Virtualization & Hypervisor Expertise
- Support and maintain VMware, Hyper-V, KVM, or other hypervisor platforms.
- Manage VM provisioning, lifecycle, performance tuning, and resource allocation.
- Patch and upgrade hypervisor clusters with minimal impact.
3. Infrastructure Automation and Scripting
- Develop and maintain scripts (PowerShell, Python, Bash) for platform management and automation.
- Work with tools like Ansible, Terraform, or Puppet for IaaC (Infrastructure as a Code).
4. Compute and Platform Maintenance
- Plan and execute firmware, BIOS, and OS patching for compute nodes.
- Support bare-metal provisioning and OS deployment (Linux / Windows).
- Manage integration of compute platforms with storage and networking.
5. Monitoring and Optimization
- Use enterprise monitoring tools (e.g., vROps, Nagios, SolarWinds, Prometheus) to track system health.
- Proactively analyze capacity and performance trends; recommend optimization strategies.
6. Incident, Problem & Change Management
- Participate in root cause analysis (RCA) for major incidents.
- Create and review change requests; ensure proper risk assessment.
- Maintain documentation and knowledge base articles for recurring problems.
7. Security and Compliance
- Ensure platform configurations adhere to corporate security policies and regulatory standards (e.g., CIS benchmarks).
- Assist with vulnerability remediation and hardening of compute infrastructure.
8. Collaboration and Project Involvement
- Collaborate with architecture teams to design and implement new compute and platform solutions.
- Provide SME (Subject Matter Expert) input for infrastructure projects and migrations.
- Work with vendors (e.g., Dell, HPE, Lenovo) for support and lifecycle planning.
J-18808-Ljbffr