Customer Service Representative

Customer Service Representative Job Location UAE Key Responsibilities Respond to inbound and outbound calls to address customer queries complaints or issues related to our service Provide efficient and accurate solutions ensuring clients feel supported and valued Engage in active listening confirming or clarifying information and pacify angry clients as needed Take ownership of customers issues and follow problems through to resolution Utilize software databases scripts and tools appropriately Meet or exceed call center metrics while providing excellent consistent customer service Document all call information according to standard operating procedures and recognize trends in customer calls Skills Tech Savvy experience with helpdesk ticketing systems reporting systems and CRM systems Ability to work under pressure and adaptability Teamwork skills Interpersonal skills Solid sales and negotiation skills Innovative mindset and high emotional quotient EQ Grit and a cando attitude Requirements University Degree in Business Communications or Marketing discipline preferred but not required Experience in the Mobility Transportation industry is highly desirable Fluent reading writing and speaking in Arabic and English is required Familiarity with RTA Rules and regulations is a plus At least 1 year of Call center or customer service experience is required Ability to work in rotational shifts