Learning and Development Specialist

Learning and Development Specialist Job Location UAE Roles and Responsibilities Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Groups Learning Development standards Supporting all efforts to uphold our Companys Mission Guiding Principles and Legendary Quality Experiences throughout the hotel Assisting with the development and implementation of the hotel L D plan and ensuring the Departmental training plans align with the L D Hotel Plan and reflect business priorities Coordinating executing and following up on all training activities within the hotel Maintaining an ongoing L D calendar for the hotel and ensuring learning resources and opportunities are maximized Proactively collecting training nominations for all training programs in accordance with the related audience Sending joining instructions for L D programs in a timely manner Maximizing learning by providing a creative fun and exciting environment in delivering training such as MoveIn orientation product knowledge and other new hire relevant programs Assisting in facilitating continuous customer service training as outlined by LQEs MOQA Forbes etc as needed Performing administrative tasks to ensure proper maintenance of records reports supplies filing training materials and the L D library Maintaining the L D noticeboard screen uptodate Maintaining training expenses to meet the hotels needs while adhering to budget guidelines Always maintaining orderliness and cleanliness of the office and the hotel Training Room Contributing and actively participating in the monthly Department Trainers meeting taking minutes and ensuring prompt distribution Providing support and development of departmental trainers as required Coordinating conducting or facilitating product knowledge tests and inhouse audits to ensure standards are met Assisting in initiating all colleague recognition initiatives Taking ownership to perform any additional duties assigned by the Director of Quality Learning Development and continuously supporting People Culture initiatives Desired Candidate Profile Ability to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful emergency critical or unusual interruptions Ability to express or exchange ideas by means of the spoken word must be able to verbally convey detailed instructions to employees or guests Ability to be resourceful creative and maintain flexibility Ability to train motivate evaluate and mentor colleagues to meet desired ends Ability to maintain excellent relations with colleagues and always maintain colleague and guest confidentiality Extensive experience in the hospitality industry previous training experience is a must Outstanding communication skills both written verbal A confident dynamic public speaker able to communicate and interact effectively with all levels of an organization Enthusiastic and positive personality with ability to build trusting relationships with others Creative effective team player possessing a high degree of professionalism energy and determination Computer literate with working knowledge of Excel MS Word PowerPoint and Publisher Proven organizational skills work well on their own able to set and meet deadlines with quality results