Join to apply for the Assistant Store Manager role at Zegna
Continue with Google
Job Content
As a Zegna Assistant Store Manager, you will support the Store Manager in all activities related to store business objectives, including sales development, staff management, and operational activities. You will cultivate a genuine customer-centric culture, gaining a deep understanding of the client, ensuring personalized service levels, and building authentic and lasting relationships. You will be a dynamic and inspiring leader, building an energized, accountable, and effective team.
Functional Responsibilities
- Achieve individual daily, weekly, monthly, and yearly sales and KPI targets while ensuring a warm and personalized customer experience.
- Support the Store Manager in preparing and executing the Morning Briefing, translating store KPI into action plans for the team.
- Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance.
- Provide accurate staff schedules to the Store Manager by analyzing traffic trends to ensure adequate floor coverage.
- Collaborate with Store Manager, Marketing, and CRM to develop and implement localized clientelling initiatives to generate new and activate lapsed clients.
- Implement and supervise the execution of the Selling Flow.
- Create a warm and friendly store environment aligned with our casual luxury brand. Develop storytelling capabilities within the team to ensure the highest level of customer connection.
- Ensure personalized client outreach aligned with personal interests, lifestyle, etc.
- Monitor CRM / Marketing KPIs and reporting to capture meaningful customer data for relationship building and data collection tools.
- Communicate company / region priorities and goals, nurturing a positive internal environment.
- Promote change and transformation, inspiring others to do the same.
- Facilitate onboarding for new employees.
- Provide regular individual feedback (daily / weekly / monthly).
- Coach the store team to develop competencies and support growth; ensure training deployment.
- Motivate and engage the team by maintaining high performance standards.
- Support the Store Manager in identifying training needs and implementing training activities.
- Address employee issues, assisting problem solving, and informing the Store Manager and HR.
- Work with the Store Manager on product and collection feedback, stock situation, consolidation, and transfers.
- Ensure implementation of VM guidelines with the Store Manager and VM team to maintain store image.
- Ensure store experience guidelines are followed, including grooming, music, video, and F&B.
- Support planning and organizing team attendance at product trainings, achieving training goals.
- Ensure operational policies and procedures are followed, reporting non-compliance.
- Sponsor and supervise adherence to the Zegna Code of Ethics.
- Supervise logistics and stock management.
- Ensure health & safety regulations are followed, with team training on H&S protocols.
- Utilize digital services to increase business opportunities, virtual sales, and customer service.
Education / Qualifications
Graduate in any discipline with tertiary qualifications in sales.Experience
5 to 7 years’ experience in high-end fashion, preferably involving direct sales.Skills & Knowledge
Excellent communication and interpersonal skills.Good command of spoken and written English; knowledge of other languages like Arabic / Italian is advantageous.Pleasant personality and good grooming.Computer literate with basic accounting knowledge.Ability to take ownership of the business.Competencies
Achievement DriveBuilding RelationshipsEmpathyServing CustomersTeam WorkingConceptual ThinkingDeveloping PotentialDriving PerformanceLeadershipSeniority level : Associate
Employment type : Full-time
Job function : Sales and Business Development, Retail Luxury Goods and Jewelry
J-18808-Ljbffr