Talent.com
عرض العمل هذا غير متوفر في بلدك.
Assistant Store Manager

Assistant Store Manager

ZegnaUnited Arab Emirates
6 منذ أيام
الوصف الوظيفي

Join to apply for the Assistant Store Manager role at Zegna

Continue with Google

Job Content

As a Zegna Assistant Store Manager, you will support the Store Manager in all activities related to store business objectives, including sales development, staff management, and operational activities. You will cultivate a genuine customer-centric culture, gaining a deep understanding of the client, ensuring personalized service levels, and building authentic and lasting relationships. You will be a dynamic and inspiring leader, building an energized, accountable, and effective team.

Functional Responsibilities

  • Achieve individual daily, weekly, monthly, and yearly sales and KPI targets while ensuring a warm and personalized customer experience.
  • Support the Store Manager in preparing and executing the Morning Briefing, translating store KPI into action plans for the team.
  • Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance.
  • Provide accurate staff schedules to the Store Manager by analyzing traffic trends to ensure adequate floor coverage.
  • Collaborate with Store Manager, Marketing, and CRM to develop and implement localized clientelling initiatives to generate new and activate lapsed clients.
  • Implement and supervise the execution of the Selling Flow.
  • Create a warm and friendly store environment aligned with our casual luxury brand. Develop storytelling capabilities within the team to ensure the highest level of customer connection.
  • Ensure personalized client outreach aligned with personal interests, lifestyle, etc.
  • Monitor CRM / Marketing KPIs and reporting to capture meaningful customer data for relationship building and data collection tools.
  • Communicate company / region priorities and goals, nurturing a positive internal environment.
  • Promote change and transformation, inspiring others to do the same.
  • Facilitate onboarding for new employees.
  • Provide regular individual feedback (daily / weekly / monthly).
  • Coach the store team to develop competencies and support growth; ensure training deployment.
  • Motivate and engage the team by maintaining high performance standards.
  • Support the Store Manager in identifying training needs and implementing training activities.
  • Address employee issues, assisting problem solving, and informing the Store Manager and HR.
  • Work with the Store Manager on product and collection feedback, stock situation, consolidation, and transfers.
  • Ensure implementation of VM guidelines with the Store Manager and VM team to maintain store image.
  • Ensure store experience guidelines are followed, including grooming, music, video, and F&B.
  • Support planning and organizing team attendance at product trainings, achieving training goals.
  • Ensure operational policies and procedures are followed, reporting non-compliance.
  • Sponsor and supervise adherence to the Zegna Code of Ethics.
  • Supervise logistics and stock management.
  • Ensure health & safety regulations are followed, with team training on H&S protocols.
  • Utilize digital services to increase business opportunities, virtual sales, and customer service.

Education / Qualifications

  • Graduate in any discipline with tertiary qualifications in sales.
  • Experience

  • 5 to 7 years’ experience in high-end fashion, preferably involving direct sales.
  • Skills & Knowledge

  • Excellent communication and interpersonal skills.
  • Good command of spoken and written English; knowledge of other languages like Arabic / Italian is advantageous.
  • Pleasant personality and good grooming.
  • Computer literate with basic accounting knowledge.
  • Ability to take ownership of the business.
  • Competencies

  • Achievement Drive
  • Building Relationships
  • Empathy
  • Serving Customers
  • Team Working
  • Conceptual Thinking
  • Developing Potential
  • Driving Performance
  • Leadership
  • Seniority level : Associate

    Employment type : Full-time

    Job function : Sales and Business Development, Retail Luxury Goods and Jewelry

    J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Store Manager • United Arab Emirates