Assistant Store Manager

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Job Content

As a Zegna Assistant Store Manager, you will support the Store Manager in all activities related to store business objectives, including sales development, staff management, and operational activities. You will cultivate a genuine customer-centric culture, gaining a deep understanding of the client, ensuring personalized service levels, and building authentic and lasting relationships. You will be a dynamic and inspiring leader, building an energized, accountable, and effective team.

Functional Responsibilities

• Achieve individual daily, weekly, monthly, and yearly sales and KPI targets while ensuring a warm and personalized customer experience.
• Support the Store Manager in preparing and executing the Morning Briefing, translating store KPI into action plans for the team.
• Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance.
• Provide accurate staff schedules to the Store Manager by analyzing traffic trends to ensure adequate floor coverage.
• Collaborate with Store Manager, Marketing, and CRM to develop and implement localized clientelling initiatives to generate new and activate lapsed clients.
• Implement and supervise the execution of the Selling Flow.
• Create a warm and friendly store environment aligned with our casual luxury brand. Develop storytelling capabilities within the team to ensure the highest level of customer connection.
• Ensure personalized client outreach aligned with personal interests, lifestyle, etc.
• Monitor CRM / Marketing KPIs and reporting to capture meaningful customer data for relationship building and data collection tools.
• Communicate company / region priorities and goals, nurturing a positive internal environment.
• Promote change and transformation, inspiring others to do the same.
• Facilitate onboarding for new employees.
• Provide regular individual feedback (daily / weekly / monthly).
• Coach the store team to develop competencies and support growth; ensure training deployment.
• Motivate and engage the team by maintaining high performance standards.
• Support the Store Manager in identifying training needs and implementing training activities.
• Address employee issues, assisting problem solving, and informing the Store Manager and HR.
• Work with the Store Manager on product and collection feedback, stock situation, consolidation, and transfers.
• Ensure implementation of VM guidelines with the Store Manager and VM team to maintain store image.
• Ensure store experience guidelines are followed, including grooming, music, video, and F&B.
• Support planning and organizing team attendance at product trainings, achieving training goals.
• Ensure operational policies and procedures are followed, reporting non-compliance.
• Sponsor and supervise adherence to the Zegna Code of Ethics.
• Supervise logistics and stock management.
• Ensure health & safety regulations are followed, with team training on H&S protocols.
• Utilize digital services to increase business opportunities, virtual sales, and customer service.

Education / Qualifications

Experience

Skills & Knowledge

Competencies

Seniority level : Associate

Employment type : Full-time

Job function : Sales and Business Development, Retail Luxury Goods and Jewelry

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