Guest Relations Manager Russian Speaker

Guest Relations Manager Can you bring your own personality create a magnifique experience and naturally connect with guest and colleagues alike We are looking for a Guest Relations Manager to join our team This could be the next step for you into a Management position within Hotel and the group and so APPLY TODAY get lots of perks and benefits learn grow continuously and start your lifelong career here What is in it for you Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 What you will be doing Responsible in ensuring the efficient operation in Guest Services Ensure that all team members are properly trained To handle complaint incidents accidents occurring in the hotel when required To manage motivate the teams to upsell and to make sure that the rates given are matching with the instructions received Develops high quality relationships with guests throughout their stay in order to encourage loyalty Qualifications Your experience and skills include Minimum experience of two years in a similar role in 5star Luxury Hotel Bachelor s degree in Hospitality or equivalent Knowledge in MS Office and Opera system Ability to speak other languages preferably Russian The ability to work under pressure multitask and think on your feet to quickly resolve issues is required Strong verbal and written communication skills and pride in personal presentation A genuine passion for customer service with a strong focus on always making our guest s feel welcome during their stay Strong leadership interpersonal skills You will be redirected to the company website to apply for this position