Social Media Executive

What are we looking for Experience in Communications Sales Marketing in a luxury property Hardworking Understands the need for efficiency and organisation Completes tasks in a timely manner Lives and breathes the ShangriLa Values What will you do Ensuring the social media channels in use have regular high quality and creative content output Create content plans and strategy for social media handles including but not limited to Facebook Instagram Youtube amongst others Schedule and deliver messages through an uptodate content calendar Manage social media analytics tools like Sprout Social Social Bakers etc Work with content creators publishers partners and agencies to create content execute and measure performance across social media channels Work with social influencers and manage UGC content Monitoring customer issues and liaise with customers to manage their queries Creating engaging content for the target audience to drive sales maintain an online presence and get the maximum value from various social media platforms Analyse customer expectations according to past social media activity Actively keep up to date with the latest social media trends to build timely innovative and impactful content Develop compelling social media campaigns to support marketing activities Update social media content across all channels in a timely manner Regularly post fresh new content Manage queries and messages reply to guests and engaging with audiences for community management