L1 NOC Application Engineer Dynatrace

Role Overview Seeking an L1 NOC Application Engineer to join our IT operations team The ideal candidate should have basic database knowledge production environment application experience and a desire to grow in a fastpaced setting Responsibilities include monitoring applications responding to alerts troubleshooting issues and ensuring application stability Key Responsibilities Monitoring and Incident Detection Monitor using Dynatrace respond to alerts escalate issues as needed Initial Troubleshooting Address application system issues document incidents and resolutions Incident Management Prioritize incidents communicate with stakeholders ensure timely resolution Application and System Maintenance Perform maintenance tasks health checks on applications and servers Documentation and Reporting Maintain accurate documentation and generate performance reports Collaboration and Communication Work with other IT teams to resolve issues and improve reliability Shift Work and OnCall Support Participate in 24 7 shifts and oncall rotations Requirements Required Qualifications Minimum 3 Years in Large Industry monitoring using Dynatrace Experience 3 years in large industry monitoring databases and applications Technical Skills Application concepts triaging issues identifying RCA reporting to owner Monitoring Tools Experience with Dynatrace and ServiceNow Troubleshooting Strong analytical skills for basic troubleshooting Communication Excellent written and verbal communication skills Certifications Dynatrace Associate Certification Preferred Qualifications Experience in a 24 7 operations environment particularly in a NOC role Familiarity with ITIL processes Good understanding of digital and cybersecurity service management Exposure to configuration management tools You will be redirected to the company website to apply for this position