Arabic Speaker Call Center Agent

Arabic Speaker Call Center Agent Job Location UAE Duties And Responsibilities Record the call details in the system along with summary of query Ensures patients details are updated in the relevant databases Answering or making calls to patients to learn about and address their needs complaints or other issues with products or services Responding efficiently and accurately to callers explaining possible solutions and ensuring that patients feel supported and valued Engaging in active listening with callers confirming or clarifying information and diffusing angry patients as needed Building lasting relationships with patients and other call center team members based on trust and reliability Maintain the high standard of telephone etiquette when answering calls Making sales or recommendations for products or services that may better suit client needs Adhering to all company policies and procedures Requirements Proficiency with computers especially with CRM software and strong typing skills Excellent interpersonal and communication skills Good command of written and spoken English language Must have health care or selling experience Exceptional customer service active listening and verbal and written communication skills professional phone voice Understanding of company products services and policies Ability to ask prying questions and diffuse tense situations Strong time management and decisionmaking skills