Reservation Agent

About the Job An opportunity has arisen for a Reservations Agent German speaker to join our Reservations Team at Jumeirah Marsa Al Arab The main duties and responsibilities of this role Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions Proactively promote all properties and services within the Jumeirah portfolio in a friendly professional and efficient manner upselling where appropriate to achieve all revenue objectives Achieve targets set by Jumeirah for revenue quality customer service standards and productivity Achieve minimum standards related to external reservation audits for LQA Forbes and IFH call standards Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone email chat within agree response times Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards Take ownership and keep up to date with information and training required to complete role effectively Actively drive and work towards own Individual Performance Objectives Reservation Filing of correspondence handling customer complaints checking and updating of daily reports Ensure compliance with the room reservations quality performance requirements Complete payment requests and follow up for payments not made ensuring compliance with company payment policy Any other duties reasonably requested by the management About you The ideal candidate for this position will have the following experience and qualifications Previous 5 Star Luxury Hospitality experience Communicates Effectively eMail Telephone Listening Skills Writing Skills and Verbal communication etc Languages Fluent in English Another language is a plus Team Player Collaborates positively and effectively with others and team Flexible and adaptable to changing business needs and processes Time Management Adherence to schedule Customer Relationship Management Initiative Identifies issues or area for improvement and taking ownership to resolve About the Benefits We offer an attractive taxfree salary paid in Dirhams AED the local currency of the UAE In addition we offer generous F B benefits reduced hotel rates across our properties globally excellent leave and health care package including dental coverage life insurance incentive programs and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry