Customer Success Manager UAE

Location United Arab Emirates Job Type Fulltime Job summary The Customer Success Manager CSM is a customercentric individual with a technical aptitude The CSMs responsibilities include supporting customers and building close relationships that often last beyond any one project or job order lasting process ownership with the business itself The CSM will work directly with clients to help solve their problems and ensure their satisfaction The CSM will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner The CSM is expected to work closely with the internal team such as sales service delivery software development quality assurance Act as a technical liaison between the company and the client Support in the daytoday operations of the clients Respond to a reported service incident identify the cause and initiate the incident management process Prioritize incidents according to their urgency and influence on the business Build longterm relationships with existing clients and identify new opportunities Analyze customers needs and suggest upgrades additional features to meet their requirements Be in charge of postsales support activities Gather requirements implement and deliver solutions with the best practices Take ownership of critical incidents coordinate with internal external stakeholders and establish effective communication between different parties for postincident reviews Develop and conduct relevant and regular technical training for all Talenteras clients Maintain an active and regular dialogue with the team to ensure the teams objectives and processes are being met Attend customer meetings regularly with the sales force and core team in order to outperform budget and improve processes Assist in preparing materials that clearly outline the processes and systems for the career portal The documentation will include what may be utilized for sales sales training and marketing Invest time in studying and thinking about continuous improvement strategies Continually assess progress and adequacy on all processes and procedures and suggest alternatives that may serve the products and company vision better Set up administrate and configure Talenteras solutions per clients inputs Lead workgroups forums and an environment for innovation and ensure the project management thereof Ability to multitask considering the job involves working on several assignments in parallel