Sales Coordinator - UAE National
Park Hyatt Park Hyatt Abu Dhabi AE - AZ - Abu DhabiSalesHourly / Entry Level EmployeeFull-timeReq ID : ABU002965Local
Summary
Main Duties and Responsibilities :
Operational :
- To ensure own knowledge and understanding of Envision is up to date.
- To develop a good knowledge of Opera front office & reservations systems in order to be competent in checking bedroom & room type availability.
- Develop and maintain close working relationship with operational departments.
- Maintain confidentiality on work issues.
- Provide accurate and timely & handovers to front office complete with rooming list, breakfast vouchers and welcome letters.
- Liaison with Immigration to obtain necessary visas for the guests.
- To develop an organized and efficient system for managing administration paper work including records, reports, budgets, traces, follow up and other documentation so as they can be found quickly and easily.
- To ensure that an accurate and efficient filing system (electronic & manual) is maintained at all times.
- To exercise due care and professionalism in handling telephone enquiries, and to provide a positive first impression of Park Hyatt Abu Dhabi in the form by adopting customer centered friendly tone.
- To ensure that all agreements (sales contracts) follow the established hotel policies and procedures and are based on sound commercial judgment.
- To develop professional conference and incentive sales proposals that win business for Park Hyatt Abu Dhabi.
- To ensure correct booking procedures are applied in relation to group room allocations, meeting set-ups, catering terms and contractual agreements.
- To organize and coordinate the pre-convention meeting in conjunction with respective sales / convention manager.
- To review function rooms blocked by you weekly to ensure that all business on the books is “live” and traced, tracked for confirmation.
- To ensure that changes in product status are reflected with change in the hotel Net Delphi database system, in a timely manner.
- Liaise with sales account managers on any corporate or group issues and action as required, maintaining communication internally.
- Work with Sales managers to create positive & professional relationships with clients.
- To ensure that the catering / convention service team projects a warm, professional and welcome image.
- Marketing
- Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
- Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
- Personnel
- Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
- Administration
- Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
- Establishes an efficient trace File to ensure that all business booked is properly tracked.
- Assists in consolidating and preparing Sales report.