Backup & Recovery resident engineer

Manage, maintain, operate, and support the solution in scope

Manage the planning and execution of maintaining the platform including relevant upgrades, deployments, patches or backup and recovery testing.

Perform configuration and environment reviews and implement best practices.

Maintain and support the subject solution to ensure a high degree of backup and recovery success rate.

Production planning to minimize risk to the operating environment and the applicable scope

Publish reports on agreed schedule with overall status and health of the solution in scope.

Manage the planning and technical management of proactive engagement services supporting the Cohesity solution.

Assist with planning and supporting evaluations of new features and functionalities within the scope of the applicable Cohesity solution.

Provide technical details and actively participate in the account-planning process and quarterly business reviews to assess program status and strategic direction relative to the Customer’s business objectives.

Assist in the automation and recovery process.

Diagnose technical issues encountered

Monitor and manage escalated issues and serve as the single technical point of contact.

Provide remote monitoring and incident response during non-routine activities.

Ensure that the applicable Cohesity solutions are and does remain compatible with the environment.

Expedited Response :

Provide advice on issues regarding upgrades, patches, and impact alerts for the applicable Cohesity solutions in scope

Provide response or clarification for any support-related questions in the course of daily operations.

Coordinate with Cohesity technical support to resolve product issue escalations to ensure faster resolution and reduce unplanned downtime.

Responsible for troubleshooting and providing technical details for probable cause analysis of break / fix issues encountered.

Requirements

solid knowledge in Backup and recovery technologies

Hands on experience in Veritas backup solutions

solid experience in operating systems

very good communication skills

understanding on SLA . KPI and MIssion critical systems