Service Advisor

What We Are Looking For Minimum of 3 years of experience in a similar role preferably within the Automotive sector Ability to work independently as well as collaboratively in a fastpaced environment Excellent communication and interpersonal skills with a talent for building rapport and maintaining longterm client relationships Job Responsibilities Greet customers professionally and ascertain their vehicle service needs Provide accurate and detailed explanations of services and repairs recommended Prepare and review service estimates with customers Schedule appointments and coordinate with the workshop team to ensure timely service delivery Follow up with customers regarding vehicle status and afterservice feedback Maintain detailed records of customer interactions service history and billing Upsell additional services or products where appropriate Ensure customer satisfaction and promote repeat business Handle customer complaints or concerns promptly and professionally Qualifications Skills Proven experience as a Service Advisor or in a similar customerfacing role within the automotive industry Strong understanding of vehicle maintenance and repair processes Excellent communication negotiation and interpersonal skills Ability to work efficiently under pressure and manage multiple customer requests Customeroriented with a professional attitude Proficiency in relevant software and tools e g CRM systems