Service Engineer (Weighing Machine)

Black & Grey HR is hiring a Service Engineer (Weighing Scale) for a reputed client specializing in high-precision machinery for the jewelry manufacturing industry. The role involves installing, maintaining, and troubleshooting digital weighing scale machines at client sites, along with promoting Annual Maintenance Contracts (AMCs). This is a field-based role requiring technical expertise and strong customer service skills.

Responsibilities :

• Install and calibrate new digital weighing scale machines at client locations.
• Conduct scheduled maintenance, troubleshoot breakdowns, and provide emergency support.
• Diagnose and resolve technical faults with precision and efficiency.
• Maintain accurate service records and documentation for all client visits.
• Promote AMC services and generate leads during on-site visits.
• Follow up on AMC renewals and convert potential leads into new contracts.
• Deliver product demonstrations and end-user training sessions.
• Maintain excellent relationships with clients and provide timely resolution of issues.
• Coordinate with internal teams for spare parts, technical support, and escalations.
• Adhere to all SOPs and safety protocols during service activities.

Requirements

Benefits

If you are a technically skilled professional with a passion for precision and customer service, apply now to join a market leader in the jewelry machinery industry!