Guest Services Associate

The job scope includes Welcome guests in a friendly and professional manner Engage each guest as a unique individual and listen attentively to their requests Manage and maintain queue lanes efficiently Sell tickets and other products via a computerized Point of Sale POS system Collect payments make change by accepting cash vouchers credit card and listed foreign currencies Balances cash drawer register float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control Maintain awareness and adherence to company s cash handling policies Maintain knowledge and awareness of ongoing promotions Provide pricing promotion shows rides attractions information and suggestions to guests keeping them well informed to enhance maximize the guest experience Consistently upsell crosssell and promote products activities and services to generate additional revenue Proactively anticipate listen to guest s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company s guest complaint policy Efficiently manage turnstiles to ensure guests are able to enter leave the park with ease by holding a valid ticket pass Efficiently manage all guest services operational areas Manage lost and found counter according to company s lost and found policy Conduct guest surveys using a company provided tablet ensuring that all questions are completed and submitted Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety Work outdoors in extreme temperatures wet humid or windy conditions caused by weather Fondly bid farewell to all guests exiting the park Participate in any evacuation drill or real if necessary To be considered for the role you will need to have Job Essentials Higher secondary or equivalent Minimum 1year operational experience in a guest or customer service setting English proficiency spoken written Basic computer knowledge Ability and genuine willingness to entertain engage guests Flexibility High levels of respect and integrity Job Desirable Theme Park water park experience Cash handling experience Arabic Russian Farsi or Chinese proficiency You will be redirected to the company website to apply for this position