Customer Relationship Officer

Customer Relationship Officer Job Description

Role : Customer Relationship Officer

Location : Dubai Region

Role Purpose :

Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

RESPONSIBILITIES :

• Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure properpletion of forms, observe KYC policies and CB instructions.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure properpletion of forms .

Sell and cross sell ADIB's products and promote ADIB's image

Management of subordinates, plan their trainingand appraisal.

Specialist Skills / Technical Knowledge Required for this role :

Job ID 300002446476452