Asst Manager IT Service Desk

Job Position Asst Manager IT Service Desk Company Name Adecco Work Location Umm Al Qaiwain Industry Banking Finance Experience Minimum of 7 years of experience in leading a service desk operation in financial organization Extensive experience in managing end user issues and incidents Overall experience in managing vendors and internal resources Must have excellent experience in managing IT service desk operations and related communications Must have experience with Microsoft technology solutions Must have experience in troubleshooting end user computing issues including PCs printers and remote access Must have experience in handling MS office and other productivity solution issues Must have experience in troubleshooting network issues Must have experience in helping users remotely Must have experience with ATMs CCTV VOIP solutions Must be experienced with one of the monitoring solutions Must be experienced with end user security solutions and remote access security setup Must be experienced with one of the DLP solutions Must be experienced with banking applications and related operational process like End of day activities and batches Must have experience with mobility solutions and BYOD setup Must have experience with one of the patch management applications Experience in working in a multidisciplinary team of various nationalities Experience in working in high pressure and multi project environment Candidate should be willing to take additional responsibilities Excellent command over English and Arabic would be a plus