Customer Service Advisor

Job Purpose Responsible for addressing customer needs queries and complaints in an accurate and timely manner Principal Accountabilities Work Management Act as first point of contact in understanding customer s requirements queries and assist walkin customers to select appropriate service Ensure to serve the customer with token and encourage customer o use our digital channels Ensure to provide customer statement and letters within TAT Receive customer requests through Operational CRM eForms KOFAX and execute for next steps with required original documents Account Maintenance activities EmiratesID Update Passport Update Contact Details Update and etc Remittances Smart Form Manual Form Standing order Trade Finance service documents Special Cheque Book requests Cheque Book delivery Returned Cheque Book handling in not centralized branches Returned Cheque process handling Stop payment instructions and execution CDM and ATM cash dispute Locker visit and maintenance Contact details update Statement request Trade license update PDC removal request Support PSAs for the onboarding and or selling of products to new and existing customers which include products such as CASA Deposits Loans and Credit Cards etc with using the relevant systems in the branch Ensure that all product applications are filled accurately within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid rework Ensure that all customer applications submitted through the system within CBD policy guidelines Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products Review customer s database and explore opportunities for the sales of other suitable CBD products Attend all relevant sales and service meetings as appointed to review performance and share best practice ideas Register customers visiting Safe Deposit Locker verify signature and accompany customer to the Vault to facilitate the locker access Receive register and maintain a balance report on a daily basis against the physical stock Cheque Books Credit cards Debit Cards Returned Cheques etc held with BOM under dual custody At end of the day balance all the Kofax Eform items with report and forwarded to CAU with acknowledgment Help Business segment customers for handling their Account related service requests account opening needs Service and Quality Proactively help customers to reduce their waiting time Ensure customers are onboarded new accounts and served within prescribed SLAs Ensures that all customer problems complaints queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System Requirements Education and Experience Graduate preferably in commercially oriented discipline or Diploma in business finance related subjects 3 4 years of experience in Branch Banking would be preferred You will be redirected to the company website to apply for this position