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Reservation Agent ( Arabic Speaker )

Reservation Agent ( Arabic Speaker )

HydeDubai, Dubai, United Arab Emirates
23 منذ أيام
الوصف الوظيفي

Job Description

  • Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management

Retail, Corporate, Leisure, Group, Other

  • Rate Restrictions, hurdles and availabilities
  • Maximise rooms revenue through the conversion of telephone calls into sales

    • Utilize effective upselling techniques

  • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
  • Be fluent on all hotel products and services
  • Handle faxes and emails pertaining to rooms reservations
  • Be fully conversant with all market segments and rate plans used across all distribution channels

    • Be flexible in sales technique through offering the right product to the right customer at the right time

  • Handle customer queries and complaints relating to Rooms Reservations
  • Co-host dinners / special events with the Sales Team and be involved in client entertainment as required
  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
  • Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards

    • Achieve targeted goals in the LQA Hotel Mystery Shopping calls

  • Maintain accuracy and cleanliness of the PMS Database

    • Ensure market segmentation is accurate for each reservation

  • Create hierarchies / relationships between Corporate Accounts
  • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction

    • Complete understanding and effective execution of current and new RM tools.  Includes Opera PMS / S&C.

  • Be involved in all property PMS Conversions
  • Complete understand and effective use of the Hotel’s telephone system
  • Maintain the Reservation correspondence
  • Support the Revenue & Reservations Manager leader with special projects as required.

    • Qualifications

    Your experience and skills include :

    Guest focused personality is essential

    Additional Information

    experience is an asset

    Prior experience working with Opera or a related system

    Strong interpersonal and problem solving abilities

    Fluency in English, and Arabic

    إنشاء تنبيه وظيفي لهذا البحث

    Reservation Agent • Dubai, Dubai, United Arab Emirates