Hostess

Previous experience of 12 years in a Luxury Hotel environment as a Hostess A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience An elevated and energetic Conversationalist engaging Guests with lively discussions Professional InstaWorthy Appearance always adhering to FIVE s Grooming Standards and maintaining a polished FIVEStyled demeanour Flexibility to work a variety of shifts including weekends and holidays based on the requirements of the Hotel A Proactive Nature coupled with a meticulous Eye for Detail ensuring every aspect of the Operation is curated to perfection Excellent communication and interpersonal skills leveraging strong verbal and written skills to engage effectively with Guests FIVE Tribe Members and stakeholders Finds creative solutions and take ownership of all duties and tasks assigned while ensuring an unparalleled Journey at FIVE Skills in Improving Customer Satisfaction and Driving Profitability showcasing a commitment to IndustryLeading Standards FIVEStyled Visionary thinking by finding creative solutions while taking Ownership for all duties and tasks assigned Impeccable communication skills both verbal and written with fluency in English Additional languages are a Plus A handson attitude fuelled by a CanDo Spirit Key Responsibilities Greets Guests upon Arrival with a Warm FIVEStyled Welcome ensuring their Journey at FIVE is sensational Leads and coordinates FIVEs acclaimed Front of House Operations while elevating the Vibe at FIVE throughout all Guest Touchpoints Assists Guests in finding Suitable Seating Arrangements based on their preferences and the availability of tables Manages Waitlists during peak times and provides Accurate Wait Time estimates whilst ensuring Guests are well taken care of Proactively acknowledges and Remembers Guest Preferences maintaining meticulous Guest History records to curate unparalleled FIVEStyled Service Exhibits an exceptional understanding of FIVEs diverse destinations concepts menus events and bespoke offerings enabling FIVEStar Guest Assistance at all times Efficiently Processes Billing and Payments while adhering to FIVE s industryleading Control Procedures Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery Collaborates with a Fellow FIVERs to maximise Guest Satisfaction providing Prompt and Positive responses to inquiries Showcases a Proactive Approach to addressing Guests concerns and fulfilling their requests Swiftly Resolving any issues to ensure exceptional Guest Satisfaction Demonstrates an Unwavering Commitment to upholding FIVEs FirstinClass Standards providing personalised Service to Guests at all times Ensures a Seamless Dining Experience for Guests Anticipating their Needs and Fulfilling Special Requests Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction ensuring nextlevel Service Utilises remarkable Sales Techniques to upsell and promote bespoke Services lavish Concepts and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills Contributes to the signature behindthescenes Vibe at FIVE playing a vital role in the success of FIVE s awardwinning initiatives