Telephone Operator

As a Telephone Operator your role is to prioritize each phone call delivering a professional and customerfocused response to our Guests with the aim of creating a memorable and positive experience during their stay Key Job Responsibilities Professionally and warmly receive each Guest call ensuring a friendly interaction Foster effective communication with all relevant departments to ensure seamless service delivery Address every query with politeness and courtesy consistently exceeding Guest expectations Greet Guests by name upon calling adhering to the established standard Keep abreast of the Hotels services and local offerings maintaining uptodate knowledge Cultivate awareness of Guest profiles through the Opera Guest profile system Complete longdistance call vouchers and accurately record them on the traffic sheet Manage the Guest wakeup call sheet delivering calls promptly and meeting established standards Ensure the smooth operation of the switchboard facilitating fast and efficient internal and external call transfers Take messages for Guests and Management in accordance with prescribed standards Uphold environmental health and safety standards in alignment with organizational policies Adhere to the company s environmental health and safety procedures and policies You will be redirected to the company website to apply for this position