Waiter Waitress

What We re Looking For Previous experience of 12 years in a Luxury Hotel environment as a Waiter Waitress is a plus Professional InstaWorthy Appearance always adhering to FIVE s Grooming Standards and maintaining a polished FIVEStyled demeanour Flexibility to work a variety of shifts including weekends and holidays based on the requirements of the Hotel A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience An elevated and energetic Conversationalist engaging Guests with lively discussions A Proactive Nature coupled with a meticulous Eye for Detail ensuring every aspect of the Operation is curated to perfection Excellent communication and interpersonal skills leveraging strong verbal and written skills to engage effectively with Guests FIVE Tribe Members and stakeholders Finds creative solutions and take ownership of all duties and tasks assigned while ensuring an unparalleled Journey at FIVE Skills in Improving Customer Satisfaction and Driving Profitability showcasing a commitment to IndustryLeading Standards FIVEStyled Visionary thinking by finding creative solutions while taking Ownership for all duties and tasks assigned Impeccable communication skills both verbal and written with fluency in English additional languages are a plus A handson attitude fuelled by a CanDo Spirit Key Responsibilities Greets Guests upon Arrival with a Warm FIVEStyled Welcome ensuring their Journey at FIVE is sensational Proactively acknowledges and Remembers Guest Preferences maintaining meticulous Guest History records to curate unparalleled FIVEStyled Service Takes and delivers Food and Beverage Orders accurately and efficiently ensuring special Dietary Requirements and Preferences are considered Presents menus and makes knowledgeable Recommendations based on the Guests Preferences and the availability of ingredients Demonstrates an Unwavering Commitment to upholding FIVEs FirstinClass Standards providing personalised Service to Guests at all times Ensures a Seamless Dining Experience for Guests Anticipating their Needs and Fulfilling Special Requests Exhibits an exceptional understanding of FIVEs diverse destinations concepts menus events and bespoke offerings enabling FIVEStar Guest Assistance at every touchpoint Assumes Ownership of Guest Concerns and Requests displaying topnotch Responsiveness to Exceeding Expectations whilst escalating relevant concerns to the Head of Department Efficiently Processes Billing and Payments while adhering to FIVE s industryleading Control Procedures Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction ensuring nextlevel Service Assists in the lavish Table Setup and helps maintain the Dining Destination s overall Cleanliness and Atmosphere Exemplifies the Highest Standards of Hygiene and Safety including adhering to proper handling of utensils equipment and bestinclass Cleaning Procedures Utilises remarkable Sales Techniques to upsell and promote bespoke Services lavish Concepts and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth Plays a Pivotal Role in the preparation setup and breakdown of breathtaking Events Parties and exclusive Extravaganzas Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills Becomes an invaluable member of the FIVE Tribe fostering a buzzing atmosphere while Celebrating FIVE s delicious Culinary Masterpieces Creative Concoctions and InstaFamous Tunes Contributes to the signature behindthescenes Vibe at FIVE playing a vital role in the success of FIVE s awardwinning initiatives You will be redirected to the company website to apply for this position