Business Planning Analyst

We are the  Intelligent Internet Platform.  We connect  People, Places  and  Things  anywhere,  managing Internet Performance  better than anyone else, while providing  One Global Experience,  giving  Visibility, Control  and  Security  through  expereoOne.

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN / SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

About the role

The Demand Planning Analyst will play the leading role in providing business reporting and analysis to the Operations Management Team. A key requirement of the role will be to provide insights on how to improve business activities based on performance analysis and forecasts.

Responsibilities

• Plan and forecast service delivery revenue on a monthly and quarterly basis, with regular tracking updates.
• Collaborate with internal teams (Customer Success Managers, Project Managers) to resolve order fulfilment issues and manage aged orders through analysis and target setting.
• Oversee resource planning, productivity tracking, and documentation best practices.
• Communicate effectively via reports and presentations, providing business intelligence to operations leadership.
• Liaise with finance, sales, and other stakeholders to gather business requirements and contribute to customer segmentation strategies.
• Support improvements in customer satisfaction (CSAT, NPS) through data analysis, reporting, and communication best practices.

Requirements

Benefits

Beyond the Job

We’re proud of our focus on  Environment, Social and Governance  as well as the passion we display for the communities where we live and work.

EEO (Equal Employments Opportunities) Statement :

Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.