The job scope includes :
- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerized Point of Sale (POS) system
- Collect payments / make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balances cash drawer / register / float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company’s cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance / maximize the guest experience
- Consistently upsell / cross-sell and promote products, activities, and services to generate additional revenue
- Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
- Efficiently manage turnstiles to ensure guests are able to enter / leave the park with ease by holding a valid ticket / pass
- Efficiently manage all guest services operational areas
- Manage lost and found counter according to company’s lost and found policy
- Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
- Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
- Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
- Fondly bid farewell to all guests exiting the park
- Participate in any evacuation (drill or real) if necessary
To be considered for the role, you will need to have :
Job Essentials :
Higher secondary or equivalentMinimum 1-year operational experience in a guest or customer service settingEnglish proficiency (spoken & written)Basic computer knowledgeAbility and genuine willingness to entertain / engage guestsFlexibilityHigh levels of respect and integrityJob Desirable :
Theme Park / water park experienceCash handling experienceArabic, Russian, Farsi or Chinese proficiency