Customer Service Representative

Job Summary We are seeking a motivated and customerfocused individual to join our tourism company as a Customer Service Representative Key Responsibilities Handle customer inquiries via phone email and chat with professionalism and efficiency Assist customers with bookings cancellations and modifications Provide detailed information about our tours packages and services Resolve customer complaints and issues promptly escalating to management when necessary Maintain accurate records of customer interactions and transactions Collaborate with other team members to ensure customer satisfaction