Senior Operations Executive Supervisor Government Services

Senior Operations Executive Supervisor Government Services

About The Role

We are looking for an experienced and hands-on Senior Operations Executive / Supervisor to oversee the planning, coordination, and execution of complex port calls for our global government clients. This role requires a proactive professional with strong operational knowledge, leadership skills, and the ability to act as a point of escalation and guidance for junior team members.

Key Responsibilities

• Lead and manage the end-to-end operational execution of port calls, ensuring compliance with client SOPs, timelines, and quality standards.
• Supervise and mentor junior analysts and coordinators in the team; provide day-to-day support and guidance.
• Serve as the operational point of contact for critical client accounts and internal regional offices.
• Handle escalations and operational contingencies with a solutions-oriented approach.
• Ensure all documentation, invoicing inputs, and operational logs are accurate and timely.
• Coordinate with global teams, vendors, and service providers to align expectations and resolve issues.
• Analyse operational data to identify trends, risks, and opportunities for efficiency.

Preferred Qualifications & Skills

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