Service Account Manager

You will Build and maintain trusted relationships with key customer stakeholders ensuring alignment with their strategic business and technical goals Act as a trusted advisor by understanding customer needs and guiding them to achieve their business and IT objectives Proactive advocacy by acting as the customers voice within Dell Technologies ensuring their needs and challenges are effectively addressed Lead regular business and technical reviews with customers to measure success share insights and identify areas for improvement Collaborate closely with Dell s Sales Professional Services and Support teams to deliver a seamless customer experience Advocate for customers by providing feedback to Dell s product and engineering teams to drive innovation and improvements Stay updated on industry trends emerging technologies and Dell s evolving solutions to ensure customers are informed and wellequipped Essential Requirements Strong technical background and experience in enterprise infrastructure including servers storage networking virtualization and cloud solutions 7 years of experience in Customer Success technology Account Management or similar roles in enterprise business segment Exceptional problemsolving skills and the ability to translate technical challenges into actionable solutions Excellent communication presentation and interpersonal skills with the ability to build credibility and trust with technical and nontechnical stakeholders Proficiency with enterprise infrastructure products is highly preferred Analytical mindset and the ability to leverage data to drive insights and recommendations Bachelor s degree in information technology Computer Science or a related field You will be redirected to the company website to apply for this position