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Senior Relationship Manager – Priority Banking
ADIBUnited Arab Emirates21 منذ أيام
الوصف الوظيفيMaking referrals to other channels based on identified customer needs Smoothly implementing of Priority Banking services across surrounding branches Monitoring service levels for customer satisfaction Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries. Getting ad-hoc customer feedback. Carrying out the function(s) of promoting the financial products. Collection of the required information and data Evaluation of the clients’ ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith. Reviewing of credit applications Adhering to laid out processes and procedures Ensuring appropriate and adequate documentation Identifying trends of errors and proactively advice processes improvements University degree or a recognized professional certificate. Experience of no less than five years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning Detailed knowledge of ADIB’s Retail Banking products & services Experience in sales, product development or wealth advisory to priority banking customers / retail HNIs Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures Specific Knowledge of UAE banking practices , regulations & risks UAE Financial Rules & Regulations Certification International Certificate in Wealth and Investment Management (Level 3) Good Knowledge of competitors in the local market Must have led a team of professionals Detailed knowledge of service standards Training & Presentation skills Computer Skills
Role : Senior Relationship Manager - Priority Banking
Location : Abu Dhabi
Role Purpose :
To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients’ financial needs
Key Accountabilities of the role
Client / Business Acquisition :
- Generating of new business via out marketing activities, gold center contacts and existing network
- Increasing team revenue and productivity by cross- selling and up-selling.
- Acquiring new to bank customers
- Identifying new potential expansion locations
- Converting in-bound and outbound leads to sales
- Building a strong trust relationship with key customers
- Maintaining a loyal pool of customers / alliances who refer potential customers
Channels Cooperation :
Management of service delivery :
Control and Risk Mitigation :
Specialist Skills / Technical Knowledge Required for this role :
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Relationship Manager • United Arab Emirates