Chinese English Customer Service Agent

We are seeking a bilingual (Mandarin Chinese and English) Customer Service Agent to join our team and deliver outstanding support to our international customers. The ideal candidate will have excellent communication skills in both languages and a passion for helping people. You will be responsible for handling customer inquiries, resolving complaints, and ensuring a smooth customer experience through phone, email, and chat support.

Key Responsibilities :

Handle inbound and outbound customer communications via phone, email, and chat in both Chinese and English.

Provide accurate, timely, and professional responses to customer inquiries.

Resolve product or service problems by clarifying issues, determining the cause, and providing effective solutions.

Maintain detailed records of customer interactions and transactions.

Escalate complex or unresolved issues to the appropriate departments.

Collaborate with internal teams (sales, logistics, technical support) to improve customer satisfaction.

Translate documents or customer inquiries from Chinese to English and vice versa when necessary.

Requirements :

Proficiency in Mandarin Chinese and English (spoken and written) is mandatory .

Previous experience in customer service, support, or call center is preferred.

Strong problem-solving and communication skills.

Ability to work in a fast-paced, multicultural environment.

Good computer literacy; experience with CRM systems is a plus.

Flexible with work hours, including weekends or shifts (if applicable).

Preferred Qualifications :

Bachelors degree in Communications, Business, or related field.

Knowledge of industry-specific platforms (e.g., Shopify, Zendesk, Salesforce).

Experience serving international customers.