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Customer Success Service : Go-to-Market and Enablement Lead – Middle East & Africa

OracleUnited Arab Emirates

19 منذ أيام

الوصف الوظيفي

What you will do

In addition to GTM responsibilities, this role also involves the strategic creation of high-impact content and enablement programs. You will develop compelling sales materials, customer success stories, and training resources that support CSS initiatives, ensuring the field is equipped with relevant, timely, and effective tools to drive customer adoption and success.

Oracle Customer Success Services (CSS) was created to help ensure your ongoing success with our technology. CSS is completely integrated with Oracle’s product development teams to help customers maximize the value of their cloud investment. CSS also trains and collaborates with implementers across Oracle’s partner ecosystem to ensure the successful setup of Oracle technologies.

The core mission of Oracle Customer Success Services is to provide Oracle customers with the best cloud experience and ensure they attain their transformative objectives efficiently. Our dedicated team guides customers through education, fosters innovation through cloud service adoption, supports implementation, and operates critical environments across various landscapes, including on-premises, cloud, hybrid, and multi-cloud setups. Check more : / customer-success /

Oracle is proud to be an equal opportunities employer, and we are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic.

what you will do

As a Go-to-Market and Enablement Lead, you will :

Strategic GTM Leadership

Design and lead tailored GTM strategies for the MEA region aligned with CSS and Oracle priorities.
Collaborate with sales and marketing teams to drive alignment on market positioning, value proposition, and regional opportunities.
Monitor regional trends, customer feedback, and competitive insights to refine strategies and influence senior leadership.

Enabling Workforce on Strategic Sales Plays :

Create and deliver training programs and materials to enable the workforce on key sales initiatives.

Develop compelling messages and create content to position strategic initiatives for CSS

Conduct regular workshops and webinars to ensure sales teams are equipped with the latest tools and information.

Provide ongoing support and resources to sales teams to drive successful customer engagements.

Managing Events to Position CSS :

Plan and execute events, including webinars, conferences, and customer meetings, to showcase CSS offerings.

Coordinate with event organizers and stakeholders to ensure successful event execution.

Measure and report on event outcomes and impact on customer success and engagement.

Collecting Customer Testimonials :

Identify and engage with satisfied customers to gather testimonials and case studies.

Work with the marketing team to create compelling content from customer testimonials.

Leverage customer stories to demonstrate the value and impact of CSS services.

Managing Internal Communications :

Develop and implement internal communication strategies to keep teams informed and aligned.

Create and distribute regular updates, newsletters, and announcements related to CSS initiatives and achievements.

Foster a collaborative and informed internal community through effective communication channels.

What we are looking for -

Proven experience in go-to-market strategy, sales enablement, and event management, preferably in the technology sector.

Strong written and verbal communication skills, with the ability to convey complex concepts effectively.

Strategic thinking, initiative-taking, and the ability to identify gaps and advise senior management.

High energy, positive mindset, results-oriented, and a desire to make a significant impact.

Proficient in conveying complex content through PowerPoint, with advanced analytics, MS Excel, and PowerPoint skills.

Deep understanding of Oracle's SaaS services and Cloud offerings.

Experience designing and delivering enablement programs and training materials.

Stakeholder management skills to build credibility, trust, and rapport at all levels.

Strong analytical and problem-solving skills, with the ability to use data and metrics for continuous improvement.

Passion for customer success and a customer-centric mindset.

Strong organizational and project management skills to handle multiple projects and meet deadlines.

Adaptability to work in a dynamic, fast-paced environment.

Experience working with geographically dispersed teams.

Bachelor’s degree in Marketing, Business, or a related field.

What we will offer you

A competitive salary with exciting benefits

Flexible and remote working so you can do your best work

Learning and development opportunities to advance your career

An Employee Assistance Program to support your mental health

Employee resource groups that champion our diverse communities

Core benefits such as medical, life insurance, and access to retirement planning

An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

corporate / careers / diversity-inclusion /

Career Level - IC5

إنشاء تنبيه وظيفي لهذا البحث

Customer Service • United Arab Emirates