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Head of Operations

Head of Operations

Client of Betting JobsUnited Arab Emirates
8 منذ أيام
الوصف الوظيفي
  • Build and lead CS, Payments, Fraud & Risk, CRM, VIP, Retention, and Telesales teams, prioritising per roadmap.
  • Hire, structure, and scale for efficiency, CX, and fraud prevention; develop SOPs across ops.
  • Ensure smooth daily operations : uptime, support, payments, and cross-team coordination.
  • Implement escalation and crisis frameworks; enforce advanced fraud & risk controls.
  • Collaborate with KYC, AML, and compliance to maintain integrity.
  • Oversee deposits, withdrawals, liquidity, and player funds.
  • Drive gamification (missions, streaks, leaderboards) and align ops with campaigns.
  • Analyse bonus costs, risks, and ROI; benchmark and optimise promotions.
  • Execute mass promos, backend configs, and recovery plans.
  • Develop VIP strategy (AMs, perks, tracking, upsell) and tiered retention.
  • Monitor margins, player behaviour, and vertical performance.
  • Partner with BI and product to pre-empt issues and revenue risks.

    • Requirements :

    • 5 10 years in senior online casino roles, ideally at a Tier-1 operator
    • Proven ability to manage 40+ headcount across multiple departments
    • Deep belief in and proven experience implementing gamification strategies
    • Strong track record in fraud prevention and risk handling
    • Experience managing reserve funds, float, and payout timelines
    • Can evaluate, launch, and adjust promo campaigns with full bonus cost analysis
    • Understands competitive benchmarks, product profitability, and player trends
    • Comfortable working with dashboards and making decisions based on metrics
    • Calm and decisive in high-pressure situations, from system downtime to payment delays
    • Experience aligning support, product, finance, and compliance goals

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    إنشاء تنبيه وظيفي لهذا البحث

    Head Of • United Arab Emirates