Digital Services Operative - Crown UAE
Crown Worldwide Group currently has an opening for a Digital Services Operative for our Records and Information Division in Dubai.
Location : Dubai UAE
Number of Roles : 1
Position statement
The Digital Services Operative is responsible for converting physical documents, images, or other materials into digital formats. This role involves operating scanning equipment, ensuring quality and accuracy of scanned materials, and organizing digital files for storage or further use. The Digital Services Operative plays a crucial role in maintaining accurate records and facilitating the transition from physical to digital workflows.
Key responsibilities
Scanning & Digitization
- Operate scanners and related equipment to convert physical documents into digital formats.
- Prepare documents for scanning by removing staples, clips, or other bindings and ensuring proper alignment.
- Calibrate and maintain scanning equipment to ensure optimal performance.
- Assist with organizing and filing physical documents post-scanning.
File Management & Quality Control
Organize, label, and store scanned files in designated digital repositories.Ensure proper indexing and metadata tagging to facilitate easy retrieval.Maintain confidentiality and security of sensitive information.Review scanned images for clarity, accuracy, and completeness.Re-scan documents as needed to correct errors or improve quality.Ensure all digital files meet organizational standards and naming conventions as per requirementsWorkflow and documentation
Track and log scanning activities, including the number of documents processed and project status, and provide regular updates to supervisors.Follow established workflows to prioritize and meet project deadlines.Assist in developing and updating scanning procedures and guidelines.Collaboration
Work with team members to manage high-volume scanning projects.Communicate with other departments to clarify scanning requirements or resolve issues.Contribute to improving scanning workflows and efficiency.Troubleshoot technical issues and coordinate with IT or vendors for repairs when necessaryProfessional Knowledge and Skills
Qualifications in information management or information technology preferredExperience with digital scanning or scanning software, file conversion, and image editing toolsFamiliarity with document management systems and software is a plus.Fluency in English language mandatory. Fluency in Arabic an advantage.Strong attention to detail and organizational skills.Ability to handle repetitive tasks with a high level of accuracy.Time management and ability to prioritize tasks.Basic technical troubleshooting skills for scanning equipment.Proficient computer skills with experience using Microsoft Excel and other reporting functions.Knowledge of data privacy, document confidentiality and compliance regulations, and security best practices.Physical requirements
Ability to lift and move boxes of documents weighing up to 25 pounds.Prolonged periods of sitting or standing while operating equipment.Working conditions
Office or archival environment with occasional exposure to dust from older documents.Should be able to climb 3 floors to reach to documentsMay be required to work flexible hours to meet project deadlines.Competencies
Job specific
Customer ServiceProductivityQualityReliabilityCrown Core
DeterminedCaringThereOpen-mindedSharingInterpersonal skills / [presentation skillsIntercultural AwarenessProblem Solving / AnalysisPlanningQuality