Duty Manager

Job Description

We are looking for an experienced, professional and enthusiastic Duty Manager to lead the Front Office team at Sofitel Dubai The Palm. Reporting to the Front Office Manager, you will manage hotel operations during your shift, assist all departments, and address escalated issues with an emphasis on adaptability and effective problem-solving.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include :

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and owners when they arrive and ensure they are settled in their rooms.
• Maintaining professional, open and honest communication to assist guests and make accurate bookings.
• Train, guide & support the team in providing outstanding guest welcoming and experiences.
• Respond to and resolve guest complaints effectively, timely and professionally.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage the team roster to meet budgets.
• Overseeing and liaising with Housekeeping and Maintenance departments.
• Coordinating Front Office and F&B activities to ensure guest packages are correct.
• Purchase ordering and stock receipting.
• Manage the service of alcohol in accordance with operational requirements.
• Ensure compliance with health and safety guidelines and procedures, lead emergency actions and handle evacuation.

Qualifications