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Digital Transformation Manager

Digital Transformation Manager

Deluxe Holiday HomesDubai, DU, AE
14 منذ أيام
الوصف الوظيفي

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+ professionals.

KEY RESONSIBILITIES

Discovery & Research

  • Engage with department heads (housekeeping, maintenance, customer service, reservations, etc.) to identify pain points and improvement opportunities
  • Document operational workflows and analyze process inefficiencies
  • Research emerging tools, technologies, and digital strategies relevant to our industry

Solution Design

  • Translate business challenges into clear digital requirements, user stories, and process maps
  • Define project scopes, solution architecture (in collaboration with IT / developers), and automation opportunities
  • Recommend the best mix of off-the-shelf tools, custom development, and process changes

    • Project Planning & Management

  • Build timelines, allocate resources, and define milestones for digital initiatives
  • Coordinate internal teams, vendors, and developers to deliver the project
  • Track progress, flag blockers, and ensure timely execution
  • Ensure proper documentation (BRDs, flow diagrams, process notes)

    • Implementation & Rollout

  • Support QA and UAT phases, ensuring the solution is practical and scalable
  • Lead onboarding and rollout across relevant departments
  • Develop SOPs, training materials, and change management plans to ensure team adoption
  • Monitor post-deployment results and collect feedback for iterative improvement

    • QUALIFICATIONS & SKILLS

  • 4+ years in digital transformation, process improvement, or business systems implementation
  • Proven track record of independently leading projects from concept to rollout
  • Strong understanding of process design, automation, and system integration
  • Experience working with or around software like PMS systems, Guesty, Zapier / Make, task schedulers, or CRM tools like Zoho, HubSpot, etc.
  • High-level proficiency in process mapping (Lucidchart, BPMN, UML)
  • Strong communication, cross-functional coordination, and stakeholder management skills
  • Familiarity with task / project management tools (Jira, ClickUp, Monday.com, etc.)
    • إنشاء تنبيه وظيفي لهذا البحث

    Digital Manager • Dubai, DU, AE