Data Analyst

Data Analyst Job Location UAE Key Responsibilities Accountabilities Data Collection and Analysis Gather and examine support ticket data to uncover patterns trends and areas for improvement Data Modeling and Visualization Develop and maintain data models reports and dashboards to track key performance indicators KPIs and monitor support operations CrossFunctional Collaboration Work with teams across the organization to understand support processes and systems and propose datadriven improvements to enhance efficiency and effectiveness Automation and Efficiency Identify opportunities to automate and streamline support ticket handling and resolution reducing manual effort and improving overall support quality Stakeholder Communication Present findings and recommendations to support managers and leadership ensuring that insights are actionable and meaningful Data Quality Assurance Ensure the accuracy reliability and integrity of data through validation and quality assurance procedures Industry Knowledge Stay uptodate on industry best practices and emerging trends in data analysis and customer support Requirements Bachelors degree in a relevant field such as Data Science Statistics or Computer Science Proven experience as a Data Analyst preferably with a focus on support ticket analysis Proficiency in data analysis tools and techniques including SQL Excel and data visualization platforms like Tableau or Power BI Strong analytical and problemsolving skills with attention to detail when working with large datasets Effective communication and presentation skills with the ability to distill complex information into actionable insights Familiarity with customer support processes and systems is a plus