Senior Facilitator
Permanent contract / Location : Abu Dhabi
Les Roches Global Hospitality Education, in the top 3 for Employer Reputation of Hospitality & Leisure Management graduates by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1954, Les Roches is a private institution based on the Swiss model of experiential learning, offering undergraduate and graduate degrees in the fields of hospitality, tourism and event management. Les Roches prepares entrepreneurial and innovative graduates across a global network of campuses in Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (United Arab Emirates).
You share our values : Development, Distinctiveness, Joint commitment, Openness and Sense of service.
The Senior Facilitator is a seasonedlearning and development professional responsible for delivering high-impact training programs that promote skill development, performance improvement, and organizational growth. This role involves leading workshops, coaching sessions, and learning interventions across various topics while mentoring junior facilitators and contributing to training design and evaluation. The Senior Facilitator plays a key role in fostering an engaging learning environment, adapting delivery methods to suit diverse audiences, and aligning training outcomes with strategic objectives.
Education and Professional Qualifications :
- Bachelor’s degree in Education, Human Resources, Psychology, Business, or a related field.
- 5+ years of experience in training facilitation or adult education, preferably in a corporate or professional setting.
- Recognised certification in training / facilitation (, CIPD, ILM,Train-the-Trainer) is an advantage.
- Strong understanding of adult learning principles, instructional design, and learning technologies.
Experience :
Minimum 5–7 years of experience in learning and development, with a strong focus on training facilitation and adult education.Demonstrated experience in developing instructional materials, including participant guides, facilitator manuals, slide decks, and e-learning content.Hands-on experience with learning technologies, including Learning Management Systems (LMS), virtual facilitation tools (, Zoom, MS Teams, WebEx), and authoring tools (, Articulate, Captivate, Canva).Strong background in facilitating soft skills, leadership development, product , hospitality and customer experience training programs.Experience managing end-to-end training projects, including scoping, stakeholder engagement, content development, delivery, and post-training evaluation.Previous responsibility training, mentoring or coaching junior facilitators or trainers is highly desirable.Key Responsibilities :
Program Design & Development :
Design end-to-end training programs and curricula tailored to various learning levels, roles, and organisations.Develop instructional materials including facilitator guides, learner workbooks, multimedia content, and assessments.Translate complex information into engaging, accessible learning experiences using adult learning principles and instructional design models (, ADDIE, SAM).Integrate learning technologies and tools (LMS, e-learning modules, microlearning, etc.) to support hybrid and blended learning environments.Conduct needs assessments to identify skill gaps and learning priorities across the organization.Training Delivery & Facilitation :
Deliver high-impact, interactive training sessions in both face-to-face and virtual environments.Facilitate group discussions, team exercises, real-world simulations, and case studies to enhance learner engagement and retention.Monitor learner engagement, adapt facilitation techniques in real-time, and provide on-the-spot coaching or support.Create a safe and inclusive learning environment that encourages participation, collaboration, and reflection.Deliver train-the-trainer programs to build internal facilitator capability.Learning Innovation & Continuous Improvement :
Stay up to date with learning trends, tools, and technologies to continuously improve content design and delivery methods.Introduce creative and innovative learning formats such as gamification, scenario-based learning, and peer learning models.Evaluate program effectiveness using Kirkpatrick’s model or similar frameworks and make data-informed improvements.Lead post-session debriefs, gather learner feedback, and recommend updates to enhance future training cycles.Stakeholder Engagement :
Liaise with internal departments, team leads, and external partners to coordinate training logistics and align objectives.Serve as a trusted advisor to stakeholders, offering insights on learning solutions to support performance gaps.