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Oracle CSS – Services Solutions Architect (Presales - UAE)

OracleUnited Arab Emirates

11 منذ أيام

الوصف الوظيفي

Oracle CSS – Services Solutions Architect (Presales - UAE)

Join to apply for the Oracle CSS – Services Solutions Architect (Presales - UAE) role at Oracle

Oracle CSS – Services Solutions Architect (Presales - UAE)

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Job Description

Advanced Customer Support (CSS) is a business unit within Oracle that establishes long-term enhanced support and managed service relationships with many of Oracle's largest customers.

Job Description

Advanced Customer Support (CSS) is a business unit within Oracle that establishes long-term enhanced support and managed service relationships with many of Oracle's largest customers.

CSS Service Solution Architects (SSAs) are enhanced support and managed services presales subject matter experts. CSS SSAs work closely with the CSS sales teams during sales opportunities, interacting at senior levels within existing and new Oracle customers, using their deep experience of IT support and managed services to capture customer requirements, fully explore all potential options and build compelling service propositions. The SSAs are focused on service solutions for Oracle cloud, on-premises and hybrid engagements, including leading edge and complex custom requirements.

CSS SSAs typically have a proven track record in successful delivery of IT services for mission critical environments and are experienced in services presales scenarios. They possess broad-based expertise in the area of mission critical production operations, support and managed services, along with sound industry experience in areas such as IT infrastructure, database, applications and cloud technologies. CSS SSAs has experience in standard service management (ITIL, DevOps etc) and project management best practices.

In addition to broad-based experience of IT services and technologies, each individual SSA typically has a deep expertise in specific services or technology area, and acts as the subject-matter lead in those areas within the team.

The CSS SSAs should have experience of service commercial propositions with regard to pricing, approvals, legal and contracting.

All CSS SSAs have extremely strong customer facing presentation and interaction skills, are capable of engaging at senior management and C-level and articulating service and technology solutions in terms of business value and risk.

SCOPE :

Location : Dubai, UAE
Geographic area of responsibility : UAE - Gulf States - MEA
Reports to : MEA SSA Manager
Languages : Fluent spoken and written English and Arabic language capability required
Customer facing
Has no direct reports, but often leads and / or guides the activities of virtual teams to build service solution propositions for customers
Works with multiple customers across all sectors / countries in the CSS MEA region, in collaboration with Oracle CSS and Oracle cross-line-of-business (xLoB) teams
Works on services related opportunities across the entire lifecycle of all Oracle cloud and on-premises products. CSS opportunities typically involve extensive Oracle xLoB collaboration, and require the CSS Service Solution Architect to work within xLoB teams, covering enhanced support, operations and managed services requirements
Works with the local CSS Sales and xLoB teams to :
Identify, build and win leading edge / new logo services opportunities across existing and new Oracle CSS customers
Use their IT services expertise to work with customers to identify a complete picture of services requirements, and use their IT services experience to validate that all appropriate options have been considered
Build and articulate compelling CSS service solutions for each opportunity, addressing identified customer business needs
Work with our service delivery teams and SMEs to ensure the service requirements, risks and costs associated with each CSS service proposition are fully understood and addressed
Provide services subject matter expert input into contract and commercial documentation and negotiation
Assist CSS to continue to achieve its growth targets and strategic initiatives
Work with appropriate Oracle Partners, i.e. resellers, SIs, partners, and alliances

CSS SSAs has 10+ years of experience in relevant IT services, across a wide range of technologies and customer sectors.

A typical experience profile for successful individuals in this role would include most if not all of the following :

10+ years of IT services, including significant direct experience of services roles within external IT services providers

Broad understanding of typical enterprise applications and IT infrastructures including public and on-premises cloud, including but not limited to Oracle technologies

Experience of working in a services presales role within an IT services provider

General experience in IT services, service operations and service management, including managed services / outsourcing

IT project and programme management experience, including transformation, migration and solution deployment projects

Commercial and contract management, including construction and negotiation of pricing and custom contracting for complex service offers

Sales and complex deal negotiation

Architecting, implementing and delivering complex service solutions for a range of mission critical IT environments

Consulting and trusted-advisor roles within major customer organisations in relation to IT services

Proven ability to construct and deliver compelling presentations and propositions audiences

Driving multiple IT services bids in parallel

Responsibilities

To identify, foster and define Oracle CSS services solutions for specific customer opportunities and assist in the sale alongside the CSS sales representative

Work with the customer, CSS management and the xLoB account teams to :

Understand the customer’s business and IT strategic requirements and identify large scale CSS opportunities to assist the customer achieve its strategic goals

Gather and assess customer needs, both business and technical and translates these into CSS service solutions

Build and lead virtual teams associated with these large scale opportunities

Effectively communicate with customers to be able to articulate both the high level principles and detail of all service components in a proposed customer solution

Build customer loyalty through achieving a trusted advisor relationship

Work proactively to build and leverage an effective and extensive network across Oracle xLoBs – be seen, respected and in demand across Oracle as a high value asset and an SME in service solutions

Collaborate effectively internally and externally to ensure effective service solution design and development

Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities

Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirement of Oracle

Demonstrate a strong understanding of the IT services competitive marketplace

Work with disparate groups including, but not limited to, sales, delivery, customers, risk management, business development, contracts, commercial, product management

Work with CSS delivery throughout the sales cycle to ensure a smooth transition from sales to delivery

Navigate Oracle internal tools and processes to effectively participate and enable CSS sales

Transfers knowledge to other participant roles on the deal, account teams, delivery and across the CSS Service Solution Architect community

Qualifications

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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Solution Architect • United Arab Emirates