Service Delivery Manager Expert NOC Services

Role Overview The organization is looking for a highly experienced NOC Network Operations Center Manager to lead its NOC team The candidate should have extensive experience in network operations team leadership and strategic planning The NOC Manager will oversee the daily operations of the NOC ensure efficient monitoring identification and resolution of network and system issues and maintain the overall performance and reliability of the IT infrastructure Key Responsibilities Leadership and Team Management Lead and manage a team of L1 and L2 NOC Engineers providing guidance mentorship and support to ensure optimal team performance Develop and implement training programs to enhance the technical skills and knowledge of the NOC team Foster a collaborative and proactive work environment encouraging teamwork and continuous improvement Operational Oversight Oversee the 24 7 operations of the NOC ensuring continuous monitoring of network and system performance Establish and maintain standard operating procedures SOPs for incident detection response escalation and resolution Ensure that the NOC operates within defined service level agreements SLAs minimizing downtime and disruptions to business operations Incident and Problem Management Take ownership of major incidents and highpriority issues coordinating the response and ensuring timely resolution Lead postincident reviews identifying root causes and implementing corrective actions to prevent recurrence Collaborate with other IT teams to manage and resolve complex network and system issues Performance Monitoring and Reporting Implement and maintain advanced monitoring tools and systems to provide realtime visibility into network and system performance Analyze performance data to identify trends potential issues and areas for improvement Generate regular reports on NOC activities incident trends and key performance indicators KPIs for senior management Strategic Planning and Continuous Improvement Develop and execute a strategic plan for the NOC aligning with overall business objectives and IT strategy Drive continuous improvement initiatives within the NOC focusing on enhancing operational efficiency reducing incident response times and optimizing network and system performance Stay informed about emerging technologies and best practices in network operations and incorporate them into the NOCs operations Vendor and Stakeholder Management Manage relationships with external vendors and service providers ensuring that their services meet the organizations needs and SLAs Act as the primary point of contact for internal stakeholders providing updates on NOC activities and addressing any concerns or requirements Budget and Resource Management Manage the NOC s budget ensuring that resources are allocated efficiently and that costs are controlled Oversee the procurement of tools equipment and software necessary for NOC operations Requirements Required Qualifications Experience 10 years of experience in network operations with at least 5 years in a managerial or leadership role within a NOC Technical Skills Extensive knowledge of networking concepts protocols TCP IP DNS DHCP etc and experience with network devices routers switches firewalls Monitoring Tools Proficiency with advanced network monitoring and management tools e g SolarWinds Nagios Zabbix and incident management systems e g ServiceNow Leadership Proven track record of successfully leading and managing a NOC team with strong skills in team development and performance management Certifications Relevant certifications such as CCNP ITIL or equivalent are highly preferred Preferred Qualifications Experience with cloudbased network operations and monitoring tools e g AWS Azure Familiarity with ITIL processes and best practices for incident problems and change management Knowledge of AI and automation tools and their application in network operations You will be redirected to the company website to apply for this position