Receptionist Russian Speaker

MAIN DUTIES AND RESPONSIBILITIES 1 1 1 Register and process check in for all arrivals 1 1 2 Handle guest check outs efficiently and professionally 1 1 3 Update guest information into the computer after a complete check in 1 1 4 Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure 1 1 5 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed 1 1 6 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time 1 1 7 Resolve guests complaints requests and liaise with the department concerned to ensure immediately follow up 1 1 8 Handle issuance of guest room key cards and ensure effective control for guest security 1 1 9 Check and convey message mail and package to Guests 1 1 10 Assist at the Information counter Foreign Exchange Night Audit and Business centre as and when assigned 1 1 11 Have knowledge of the hotel rate codes package segmentation discounts and how to handle each 1 1 12 Handle safe deposit boxes in a accordance with policies and procedurres 1 1 13 Report any unusual occurrences or requested to manager 1 1 14 Be aware of the hotel accident Prevention Policies 1 1 15 Ensure the cleanliness and neatness of front office area 1 1 16 Ensures that all guests are greeted on arrival departure of the hotel 1 1 17 Review log book verify outstanding and follow up pending Identify if any special assignment for the daily 1 1 18 Check Hotel situation occupancy functions groups VIPs 1 1 19 At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations 1 1 20 Prepare for daily arrivals in terms of room allocations amenities and special requests of the guests 1 1 21 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously 1 1 22 Review and update Logbook 1 1 23 Check equipments 1 1 24 Be Smart well groomed and maintain a friendly and cheerful disposition all the times 1 1 25 Oversee the day to day operations 1 1 26 Report regularly on happening to Asst FO FOM 1 1 27 Fire Procedure 1 1 28 First Aid Procedures 1 1 29 Handle guest complaints and report to manager Qualifications University Degree in Hotel Management minimum 1 year in a similar role star Hotel Required Languages English Russian German Arabic You will be redirected to the company website to apply for this position