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Boutique Manager

Boutique Manager

Burjline BuildersAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
8 منذ أيام
الوصف الوظيفي

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Location : Abu Dhabi, United Arab Emirates Work Style : In-person Job Type : Full time

Job Description

The Store Manager will be responsible for the overall operations, profitability, and

customer experience of our yarn and craft store, which specializes in high-quality yarns,

knitting, crochet, and other craft supplies. A key aspect of this role involves overseeing

and facilitating our in-store learning sessions, including knitting and crochet classes for

all skill levels. The ideal candidate will be a passionate crafter with strong retail

management experience, excellent interpersonal skills, and a genuine desire to foster a

vibrant and inspiring creative community.

Key Responsibilities :

  • Retail Operations & Sales :
  • Oversee daily store operations, ensuring a clean, organized, and visually

appealing environment.

  • Achieve sales targets by effectively managing inventory, merchandising,
  • and promotional activities.

  • Develop and implement strategies to increase foot traffic and customer
  • loyalty.

  • Process sales transactions accurately using the POS system and handle
  • cash, credit, and gift card payments.

  • Manage opening and closing procedures, including cash reconciliation
  • and security protocols.

  • Monitor and manage store expenses within budget.
  • Inventory Management :
  • Conduct regular inventory counts and manage stock levels to prevent
  • overstocking or stockouts.

  • Place orders with suppliers, negotiate favorable terms, and build strong
  • vendor relationships.

  • Receive, unpack, and organize incoming merchandise efficiently.
  • Customer Service Excellence : o Provide exceptional customer service, offering expert advice on yarn
  • types, patterns, tools, and craft techniques.

  • Handle customer inquiries, complaints, and returns professionally and
  • efficiently, aiming for satisfactory resolutions.

  • Build strong relationships with customers, fostering a sense of
  • community and belonging.

  • Learning Sessions & Community Engagement :
  • Develop, schedule, and promote a diverse range of knitting, crochet, and
  • workshops.

  • Oversee the registration process for classes and manage class sizes.
  • Ensure class materials and equipment are readily available and in good
  • condition.

  • Organize and host crafting events, "knit nights," and community
  • gatherings to engage customers.

  • Utilize social media and local marketing to promote classes and store
  • events.

  • Marketing & Merchandising :
  • Collaborate with the owner to develop marketing strategies and
  • promotional campaigns.

  • Manage the store's social media presence (e.g., Instagram, Facebook)
  • with engaging content.

  • Stay updated on industry trends, new products, and popular craft
  • techniques.

  • Administrative Duties :
  • Maintain accurate sales records, customer data, and employee files.
  • Generate regular reports on sales performance, inventory, and class
  • registrations.

  • Ensure compliance with all health, safety, and retail regulations.
  • Education & Experience :

  • Bachelor's degree in Business Administration, Retail Management, or a related
  • field preferred.

  • Minimum of 3-5 years of proven retail management experience, with a strong
  • preference for experience in specialty retail (e.g., craft stores, hobby shops,

    boutiques).

  • Demonstrable experience in managing a team.
  • Experience with POS systems, inventory management software, and basic
  • accounting principles.

    Skills & Knowledge :

  • Knowledge in Knitting and Crochet : basic or beginner knowledge in both
  • knitting and crochet.

  • Business Acumen : Strong understanding of retail metrics, sales forecasting,
  • inventory control, and profit margins.

  • Leadership & Team Building : Proven ability to lead, motivate, and develop a
  • high-performing team.

  • Exceptional Customer Service : A genuine passion for helping customers, with
  • a friendly, patient, and approachable demeanor.

  • Communication Skills : Excellent verbal and written communication skills for
  • interacting with customers, staff, suppliers, and for marketing purposes.

  • Organizational Skills : Highly organized with strong attention to detail, capable
  • of managing multiple tasks and priorities effectively.

  • Problem-Solving : Ability to identify issues, analyze problems, and implement
  • effective solutions.

  • Marketing & Social Media Savvy : Experience in utilizing social media for
  • business promotion and engaging with online communities.

  • Adaptability : Ability to thrive in a dynamic retail environment and adapt to
  • changing trends and customer demands.

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google
  • Workspace.

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Business Development

    Industries

    Construction

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    Manager • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates