Field Support Engineer - Heavy Equipment

Field Support Engineer - Heavy Equipment

To work customer to trouble shoot and rectify issues in the assigned territory

To prepare failure information report

To communicate to headquarters on resolution of field issues

Conduct customer visits where necessary

To promote spare parts and service sales solution

To provide support for machine sales department on product launch events, tender documents preparation and other sales support

To be a technical expert and a single point of contact for products in the assigned territory

To collect, consolidate and communicate customer requirement for future product development activities.

Process warranty claims in the assigned territory

To provide training

Bachelors Degree in Engineering (Mechanical, Vehicle, Material, Electrical)

Strong knowledge / experience on mining application and equipment (troubleshooting, repair, maintenance)

Strong Technical understanding of earth moving , construction & mining equipment

Strong Analytical and problem solving skills

Good interpersonal skills and the ability to influence and motivate others

Fluent in English (reading, writing and speaking) and

Arabic (speaking, reading & writing) is an advantage

Ability to organize, prioritize and flexible to meet the deadlines

Ability to manage multiple task and problem solving

Computer skills and knowledge in internet based application is a must

Ability to travel is an advantage

with UAE Driving License is a must