Product Operations Specialist (Software) - Remote

About SOVRA

SOVRA is a leading public procurement platform serving over 7,000 government agencies and connecting them with more than 1 million suppliers across North America. It offers comprehensive, end-to-end solutions tailored for the public sector and is a division of mdf commerce .

SOVRA's solutions are purpose-built to address the unique challenges of public procurement, ensuring compliance, enhancing efficiency, and promoting transparency. Our commitment to innovation has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, affirming our platform's adherence to the highest standards in efficiency and vendor accessibility.

By leveraging SOVRA's advanced tools and expansive supplier network, public agencies can optimize every tax dollar spent, drive better procurement outcomes, and deliver exceptional services to their communities.

You can find more info about SOVRA at SOVRA.com.

About the job

We are seeking a highly organized and adaptable Product Operations Specialist to serve as a strategic right hand to our Chief Product Officer. This role will support product operations across the entire lifecycle—from roadmap execution and cross-team coordination to reporting, launch support, and special initiatives.

You’ll work at the intersection of product strategy, design, operations, and customer success, helping scale our team’s impact as we expand our GovTech platform. This is a hands-on, high-visibility role that’s perfect for someone who thrives in ambiguity, enjoys variety, and wants to accelerate their product career by learning from the center of it all.

What will your primary responsibilities look like?

• Drive product operations excellence by improving internal workflows, documentation practices, and coordination across the Product organization.
• Support strategic initiatives and special projects led by the Chief Product Officer, including board updates, key roadmap initiatives, and potential M&A analysis.
• Develop and maintain operational dashboards and reports to track KPIs, roadmap progress, customer requests, and product launches.
• Coordinate product launch activities, including readiness checklists, internal communications, and go-to-market planning alongside PMs and Marketing.
• Assist in requirements gathering and documentation, working with Product Managers and Designers to translate business needs into clear user stories and specifications.
• Contribute to customer feedback loops through synthesis of interview insights, support tickets, enhancement requests, and roadmap input.
• Facilitate recurring product team cadences, including product launch planning, roadmap reviews, and cross-functional syncs.
• Champion process and tooling improvements to help the product organization scale effectively as we grow.

What elements of your professional background will be necessary and valuable in this role?

What are the assets that would make you stand out?

Thank you for your interest in mdf commerce. However, only selected candidates will be contacted .

At mdf commerce , we are committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. In addition, we are committed to ensuring pay equity across our organization and regularly review our compensation practices

mdf commerce , through its wholly owned subsidiary International Data Base Corp., doing business as BidNet, participates in E-Verify. If selected for employment, you will be required to provide your Form I-9 information to confirm that you are authorized to work in the United States.

mdf commerce , a través de su subsidiaria de propiedad total International Data Base Corp., que opera bajo el nombre comercial BidNet), participa en E-Verify. Si es seleccionado para empleo, se le solicitará proporcionar la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los Estados Unidos.