IT Attendant General IT

This function is to ensure exceptional Guest Experiences in a highly empowered environment Represent our brand throughout the Guest journey to deliver a flawless stay experience Ensure that each guest becomes a happy fan of our Rooms other facilities by delighting them from Check in until Check out WHAT YOU WILL NEED TO SUCCEED Diploma or university degree in computer systems and 4 years equivalent work experience in Hospitality applications Experience in handling hospitality application implementation projects Be able to manage your own workload while working on multiple projects with multiple priorities where priorities and circumstances often change The ability to communicate technical information in a nontechnical language to users To specify implement install and configure new front of the house guest facing hospitality applications assigned to analyst s specialty area and ensure that the product meets the needs of the business liaising with the IT Applications Manager Project Manager and vendors where necessary To provide ongoing technical maintenance and usage support of assigned Hospitality applications in order to maintain their reliability and business benefits and liaise with vendors for support escalations To provide additional functionality to the business by using the appropriate tool sets to enhance hospitality applications and develop reports workflows enhance features to maximise the business ROI ensure the efficiency of service and provide enhanced services to associates ambassadors To provide second level support for specific applications hosted at business unit level To analyse define and implement interfaces between hospitality applications to provide integrated solutions To identify diagnose and rectify any number of problems affecting hospitality applications which may emanate from software hardware or the operating systems in such a way that ensures minimum down time to the user whilst maintaining the integrity of the data