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Oracle Cloud Adoption Manager MEA SMB

Oracle Cloud Adoption Manager MEA SMB

OracleDUBAI, United Arab Emirates
6 منذ أيام
الوصف الوظيفي

Cloud Adoption is a formed organization within EMEA Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation, nurturing an optimal ramp up and removing technical barriers.

Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primarily focus on the post-booking side of our customer’s lifecycle, ensuring successful and sustainable cloud consumption growth.

Does this pique your interest? If so, we hope to meet you!

What you will do

The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and / or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle.

Typical activities :

Drive a fast and smooth Customer activation

  • Strong focus on Activation for new cloud customers and / or workloads, minimizing time to first value and accelerating consumption growth.
  • Equip the customer with the relevant knowledge  for early usage.

Manage the customer’s Adoption Plan

  • Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization, guarantee success in this Critical Milestone(Go Live as an example) and Provide “Longer Term” customer assistance
  • Pro-actively monitor customer environment, assess risk and build mitigation plan
  • Detect and flag potential new workloads or implementation opportunities

    • Energize Customers  interest by sharing information and facilitate connection with relevant Oracle activities

    Removing barriers

  • Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers, while proactively Identify structural issues affecting customer use of Oracle Cloud and build up a resolution plan with relevant teams
  • Act as a customer advocate for product features and requirements

    • What we are looking for

    Proven experience in Tech Cloud engineering roles with a track record of successful customer engagements.

    Passionate about Technology with Breadth and Depth knowledge

  • Solid understanding of cloud technology landscape – hands-on experience (or certification) with Oracle, AWS, GCP or Azure is a plus
  • Very strong experienced individual in a sales lifecycle with OCI architect experience / certifications
  • Great experience of our database technologies

    • IT Market Literacy - able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industries

    High Energy and social skills

    Focus on Customer Centricity :   Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success

  • Communication
  • Project Management
  • Focused on results
  • Strong listening and coordination skills
  • Problem-solving abilities, strong task planning and delegation skills. Is Pro-active and demonstrates lateral thinking

    • Customer Lifecycle awareness

  • Able to understand the customers’ existing IT landscape, business requirements and their definition of success.
  • Position Oracle as a business partner by delivering value to functional through executive levels

    • Commercial business understanding

  • Partners with all LOBs inside TCE organization

    • Collaboration skills

  • Standout colleague with great networking abilities and abilities to work with virtual teams
  • Strong in multi-tasking
  • High work ethic and proactivity

    • Agent of Change , driving creative and new customer engagements to convert our customers into the best cloud advocates!

    What we will offer you

  • A competitive salary with exciting benefits
  • Flexible and remote working so you can do your best work
  • Learning and development opportunities to advance your career
  • An Employee Assistance Program to support your mental health
  • Employee resource groups that champion our diverse communities
  • Core benefits such as medical, life insurance, and access to retirement planning
  • An inclusive culture that celebrates what makes you unique

    • At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

    corporate / careers / diversity-inclusion /

    Career Level - IC4

    إنشاء تنبيه وظيفي لهذا البحث

    Oracle Cloud Manager • DUBAI, United Arab Emirates