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IT Service Desk Assistant

IT Service Desk Assistant

World SecurityUnited Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

Responsibilities Providing customer service Assisting customers with computer equipment answering questions and providing support for hardware and software Troubleshooting Helping customers troubleshoot hardware and software issues Documenting requests Logging customer requests and incidents in the service desk software Escalating issues Escalating issues to other IT staff when appropriate Creating documentation Developing help sheets and FAQ lists for end users Monitoring Monitoring hardware software and students and reporting any issues

إنشاء تنبيه وظيفي لهذا البحث

It Assistant • United Arab Emirates