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Payments Specialist - Payment Investigations

Payments Specialist - Payment Investigations

CAPITEXAbu Dhabi, United Arab Emirates
19 منذ أيام
الوصف الوظيفي

Payments Specialist - Payment InvestigationsWe're looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly,municate excellently, and support other team members.

Some of the job responsibilities you'll have are :

  • Processing of local and foreign currency transactions and any investigation related to payments
  • Responding to queries from other banks
  • Raising RFI's with clients
  • Resolving Transaction Screening and Monitoring alerts for payment transactions
  • Ensuring excellent customer service by interacting with customers and helping them through their issues
  • Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers
  • Working with internal teams to resolve customer issues

The keypetencies we're looking for are :

  • Experience in local and international payment, covering processes, investigation, dispute management
  • Knowledge of Central Bank UAE regulations for payments
  • Knowledge of SWIFT and related processes
  • Cheque processing experience is a plus
  • Good problem-solving skills in situations where there is no clear process or guidance
  • Excellentmunication skills and the ability to simplifyplex processes for customers
  • Great teamwork and the ability to support others even in a busy environment
  • Flexible and open to an ever-changing environment and passion for working in a startup
  • Perfect spoken and written English
  • Arabic language a plus Job ID 188CF00906
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    Specialist • Abu Dhabi, United Arab Emirates