Payments Specialist - Payment InvestigationsWe're looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly,municate excellently, and support other team members.
Some of the job responsibilities you'll have are :
- Processing of local and foreign currency transactions and any investigation related to payments
- Responding to queries from other banks
- Raising RFI's with clients
- Resolving Transaction Screening and Monitoring alerts for payment transactions
- Ensuring excellent customer service by interacting with customers and helping them through their issues
- Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers
- Working with internal teams to resolve customer issues
The keypetencies we're looking for are :
Experience in local and international payment, covering processes, investigation, dispute managementKnowledge of Central Bank UAE regulations for paymentsKnowledge of SWIFT and related processesCheque processing experience is a plusGood problem-solving skills in situations where there is no clear process or guidanceExcellentmunication skills and the ability to simplifyplex processes for customersGreat teamwork and the ability to support others even in a busy environmentFlexible and open to an ever-changing environment and passion for working in a startupPerfect spoken and written EnglishArabic language a plus Job ID 188CF00906