Senior IT Support Engineer

Job Responsibilities End user support onsite or remote Excellent knowledge on MS Windows 10 11 operating system Excellent knowledge on MS Windows Server Basic of Linux operating systems Hands on experience and knowledge on RAID configurations Knowledge on Widows Server Clustering Knowledge of troubleshooting IOS MAC systems Installation troubleshooting or MS Office products Strong troubleshooting knowledge of Outlook Email issues Strong Knowledge and experience on O Management Portal Knowledge and experience on SharePoint and OneDrive Knowledge and experience on Email Hosting Migrations DNS Management Knowledge on MS Azure MS InTunes Cloud technologies Hands on troubleshooting knowledge of LAN WAN issues WiFi AP configurations Ability to install configure troubleshoot various types of printers Ability to configure email accounts outlook on PC Mobile devices Knowledge on various Backup Technologies Veeam backup Cloud Backup Acronis Understanding of Windows Servers EXSI HyperV Virtualization Handson working Knowledge on Active Directory GPO DHCP DNS record updates Knowledge on Firewalls FortiGate Sonic Wall Sophos Hands on Knowledge on Firewall Policies VPN Tunneling SSL VPN Knowledge on CCTV NVR DVR configuration and settings Demonstrate proactive approach Identify and suggest possible improvements on procedures Carry out preventive maintenance as per the scheduled calendar Knowledge on Assets Management Assets Inventory Documentation IT Infrastructure Documentation etc Excellent attitude towards user support possess strong communication skills